item not as described ebay return shipping item not as described ebay return shipping

In this case, I just try to do damage control. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Select View return details. Tip Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. What if the seller doesn't offer returns? Something went wrong. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. This is a win win for both of us. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. (2) One does not activate this seller protection by calling customer service. What if an eBay buyer damaged an item and wants a refund? You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Shipping has definitely been delayed with everything going on. Choose the item above to start resolving a return. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. How to deal with "Item not as described" returns that are not valid. If you bought it over eBay and it isn't right, it's the seller's problem not yours. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. When I have photographs of how I shipped my item, I will have those as proof. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). 01:47 PM. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. I cant make the buyer read it! But it is. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If youre a reseller in 2023, you can find deals on items in many places. Open a case and try to work things out with the seller. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Tip Keep in mind that some returns can remain open for up to 35 business days. You'll receive the return shipping label credit on your monthly invoice. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Often times, they will say something that was clearly stated in my listing. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. With this selected, I am giving a clear eBay return policy. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Ebay sides with buyers in not as described claims. The seller has 3 business days to get back to you. Tip More shipping tips from your fellow sellers! Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. See the Abusive buyer policy for more examples of activity that we don't allow. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. eBay will always side with the buyer of a damaged item. I first contact the buyer and find out what is wrong with the item. This happens more often than not. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Examples of alternative shipping arrangements. We've outlined your response optionsbelow. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. .. in essence. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. So what happens if your eBay item is not as described? I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Find the item under Returns and canceled orders. Many eBay sellers accept returns if you've changed your mind. You accept returns in your policy, and the buyer changed their mind about a purchase. You don't accept returns in your policy, and the buyer changed their mind about a purchase. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. 2. You believe that it was exactly as described. Need an update on an open return request? If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Send a message to the customer to solve the problem. Once you request a return, the seller should get back to you within 3 business days. - edited If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. The best option for you is to send a Return label, at your expense. 07-05-2020 A dialog will open as you type your search terms. For more details, please see our Condition of returned items policy. So what do you do when a buyer says item not as described? For example, you may haveopted to automatically accept return requests. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Research your model before purchasing this because there will be no returns for buying the wrong item. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I have details about my terms with shipping, returns, freight shipping, and refunds. See the table below for guidance on issuing a partial refund. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Holiday shipping is now in full swing, check out these helpful shipping tips! If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Carefully check the returned item before issuing a refund. Just go to the ResolutionCenter and let us know. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Many buyers only make purchases from sellers that offer a returns policy. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Purchase shipping insurance for your items Its well worth the money! If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If the buyer is responsible, choose your return address from the dropdown menu. I am a buyer. It shouldnt be like this, I know. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. 2. What if the seller doesn't offer returns? Returns cannot be closed at the request of a seller. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Just go to the ResolutionCenter and let us know. Here you can discuss all things shipping with other members. Received a damaged item with a missing part. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Why was my refund less than the amount I paid? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Before you can send an item back to the seller, youneed to start a return. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Adding these each time has saved me many times when buyers have tried to get me to accept a return. 3. eBay will review your case and get back to you within 48 hours. This is a good option for low-value items. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Escalate to eBay if you don't reach a resolution within 3 business days. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Since last Fall, a Top Rated Seller does not need proof. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. If the seller is responsible for return shipping, its important that they cover the costs. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. The eBay Resolution Centre is at the bottom of this page. We have several policies built into our business model that protect us from having to return items. Take a front, back, side, and inside view of your item. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item.