Singh says the reasoning is the financial impact from coronavirus. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. "If you have tickets to a show that is postponed, you will be able to select your refund . Easy sales process: Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. McMillan then asked StubHub to refund his money. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Many events this past month were canceled. Gender Discrimination against Transgender and Nonbinary People. CEO Baker is just another crook collecting money he never earned. They never followed up. StubHub stopped guaranteeing cash refunds. Ticketmaster, StubHub removed from MLB ticket refunds suit StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. They said it would take up to 30 days. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. I only hear that events will be cancelled if there are not enough performers. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. She told me this escalation process would take 3-5 business days. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers Unfortunately, the seller never came through with the e-mail transfer. Either take their alternative or take a refund. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. It also asked for a reinstatement of the pre-March 20 refund policy. Show was cancelled on 12/29/21 the day of the show. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The users allege breach of contract and violations of various California consumer protection statutes. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. StubHub settles with US Attorneys General over its COVID refunds policy StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Day of the event, I downloaded the tickets only to find they were for the wrong event. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. The U.S. Fan rewards: Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Your email address will not be published. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. But these are unprecedented times.. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. StubHub sued over COVID-19 change to its FanProtect guarantee scheme McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . The judge will rule on whether to allow the lawsuit to proceed as a class action or not. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Come to find I was charged $300 from my bank account. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. For more information about reviews on ConsumerAffairs.com please visit our Ive used Stubhub for over 4,000 transactions. StunHub has to be the worst company in the history of companies for customer service. Actions does not process claims and we cannot advise you on the In this . As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I found out they listed under a wrong account. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Top Class StubHub changed its refund policy about a month ago. The company has yet to comment on the lawsuit. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Home | StubHub Settlement Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Some StubHub Customers Getting Cash Refunds | PYMNTS.com Never received email and Stubhub charged me $288 for not delivering. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Shortly after, in May, StubHub . Who should shoulder those cancellation costs? Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Re: adele show refund. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. StubHub to Refund Over 75k Customers for Events Canceled During the According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. The Court has not decided who is right. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. All Rights Reserved. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. The company blamed the difficulty of recouping from sellers during the pandemic. StubHub to refund canceled events after pandemic complaints - USA TODAY Never got my refund, asked for compensation and never anything. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. | Payments will be provided if the Court approves the Settlement and after any appeals are resolved. ADD ME PLEASE! Save my name, email, and website in this browser for the next time I comment. I purchased tickets via StubHub for a concert 3 months in advance. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Please add me I lost roughly $600. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased.